Lesson Lineup

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Make-up credit checklist.

Most disagreements about make-up lessons start with something the policy never covered. A parent asks in May about a credit from October, or a student misses the make-up lesson too. Work through the five sections below before September and write down your answers.

The checklist

1. Which absences earn a credit

  • Canceled with enough notice ([24] hours): credit issued.
  • Canceled late, or a no-show: charged, no credit.
  • Canceled by you: always a credit or a deduction from the next invoice, whichever the family prefers.
  • Emergencies: at your discretion, and marked as an exception.

2. How long a credit lasts

  • Expiry window: [6 weeks / half a term] from the missed lesson.
  • An expired credit can't be turned into a refund or a discount.
  • Maximum held at once: [2]. Without a cap, a family can save up half a term of lessons.

3. How booking works

  • Same length as the missed lesson.
  • Booked at a time you both agree, from gaps you offer.
  • The credit is used up when the make-up lesson happens. If the family cancels the make-up late, it's used up anyway.

4. What a no-show costs

  • The full fee and no credit. This is usually the first clause a parent questions, so make it the clearest sentence in your policy.

5. What carries over at the end of term

  • Nothing, unless you've put it in writing. Unused credits expire at the end of term, and every family starts the next term with none.
  • Before the last week of term, tell each family how many credits they have left, so nobody shows up in September expecting last year's.

The ledger behind the checklist

In Lesson Lineup a make-up credit shows up on the student's record the day you issue it, and stays there through the booking until it's used or expires. When a parent asks in May about that credit from October, you can look up the student and check. How credits get issued in the first place is in the cancellations guide.